Shipping policy
At SoftAuraWorld, we want your shopping experience to be smooth and worry-free. Below you’ll find details on our shipping process.
Processing Times
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Orders are processed within 1–3 business days (excluding weekends and bank holidays).
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You’ll receive an email confirmation once your order has been placed, and another with tracking details once your order has shipped.
Delivery Times
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Standard Delivery (Free): 5–10 business days
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Delivery times are estimates and may vary due to factors outside our control (postal delays, weather, or supplier issues).
Shipping Costs
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All UK orders ship FREE – no minimum spend required.
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We may offer optional express shipping at an additional cost in the future (shown at checkout if available).
Order Tracking
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Once dispatched, you’ll receive a tracking number by email.
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Please allow 2–5 business days for tracking updates to appear.
Delivery Issues
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Please ensure your shipping address is correct at checkout. We are not responsible for delays or losses due to incorrect addresses.
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If your order is delayed or does not arrive within the estimated timeframe, contact us at contact@softauraworld.com so we can assist.
Split Shipments
To get your items to you faster, some orders may be shipped in separate parcels. You’ll receive tracking for each shipment if this applies.
Contact Us
For any questions about shipping, reach us at:
📧 contact@softauraworld.com